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KMID : 1003720160250010075
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Korean Journal of Occupational Health Nursing
2016 Volume.25 No. 1 p.75 ~ p.82
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Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers
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최현경:Choi Hyun-Kyung
하영미:Ha Yeong-Mi/양승경:Yang Seung-Kyoung
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Abstract
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Purpose: The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed.
Methods: One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with Scheffe test, and stepwise multiple regression.
Results: Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees’ burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy.
Conclusion: Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout.
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KEYWORD
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Emotional labor, Burnout, Self efficacy
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